Service Management Software

SAM Service Management Software provides a CRM style solution with flexible plug-in to connection any Accounting software Solution, from ERP to SAGE Main Features Complete asset tracking Full tracking of your assets over it’s complete life cycle. Change Management SAM creates a log entry for every change; who, when and previous field value. Document Library Associate all files as attachments within document library. You can upload key files directly to the SAM database and associate them to individual assets. Customisable asset types SAM inventory is stored against style templates, containing a range of user-defined fields that allow you to store item specific info. Scheduling & Tracking All your asset activities and deployments can be scheduled and tracked. Where an asset is due for servicing or leased to a third-party, SAM records these events, together with time the asset is due to be returned. External Database Integration SAM’s External Database Integration, means you can link assets to any existing OLEDB compliant data source. SAM also provides advanced synchronisation capabilities and integration with legacy systems. Features continued Manage contacts Manage customer information with contact database Link contacts with companies and sites Customer self service portal Manage Employees Work order activity management Wireless mobility Engineering diaries Manage Information Graphical Scheduling and dispatch Asset register Time, parts and expense tracking Reporting Stock Control Invoicing Manager Contracts & service Level Agreements Management Reporting Engineer’s Timesheet Asset reports Company reports Job reporting Contract Reports